Ellifox Returns + Rewards

 

Return Policy 


Ellifox doesn’t like store credit!  Thus, if an article of clothing or a pair of shoes doesn’t work, simply email us at
returns@ellifox.com and ship it back to us within 10 days of purchase and we will issue you a refund.  All items must be returned in their original packaging with tags still attached in new condition and must be received back in our store no later than 10 days from date of purchase.  If the return qualified for free shipping, a charge of $7 will be deducted from the return.  Customers are responsible for the return shipping costs back to us.  Sale merchandise (anything not sold at full price or where a discount code is used), accessories, toys, bogg bags, doona, non-clothing or shoe items and special orders are final sale.  Please note that if you choose "USPS First Class" shipping that it may take longer than UPS and push you past the ten days for us to receive the product back we cannot bear the responsibility for this!

All preorders are also final sale and may not be returned or exchanged.  If you are unsure about sizing or fit, we recommend waiting until the product is in our hands!

Did you know that we are one of the only children's boutiques that offers refunds?!  But since we do, we have to stand firm by our policy and cannot diverge.  If items are received after that ten day period, we will contact you to arrange shipment back.  We are sorry we can't be more flexible about this!

All embroidered items are final sale.  

Returns may be sent to

Ellifox, 1662 Savannah Hwy, Suite 260, Charleston, SC 29407

Returns received after the return window will not be accepted.  

Price Adjustments

Due to the nature of the seasonality of our merchandise, we cannot make price adjustments after five days.

Rewards Program

We have one of the easiest programs in the business!  Earn one point per every dollar spent on regular priced items and cash them in at any time towards your regular priced purchase.  Points are good for six months and you can also earn more by referring friends and family!  Please note that we reserve the right to modify the rules at any time and that orders placed using points are final sale!  

Points are not earned on discounted merchandise, Doona/Liki purchases/Veer, or pop-
up purchases- a manual adjustment will be made following your purchase - if you you receive a confirmation email stating the number of points you have after a purchase with sale merchandise, plus know that a manual adjustment will be made so the balance in that email may not reflect correctly.

Points may not be used on pre-orders, sale merchandise, pop ups, or items that have been in the store less than two weeks!