We want to make sure your packages reach you safely, which is why we now offer UPS ground shipping - the most reliable shipping method available!
All orders under $125 can either go UPS ground (INSURED) for $10 OR USPS first class (UNINSURED) for $5!
Orders over $125 ship UPS ground (INSURED) on us!
Why we HIGHLY recommend UPS Ground..
It's insured! Your box of goodies should reach you a timely manner but should your tracking not update or it seems like your package may be lost in transit, please file a claim with UPS via their claims center: https://www.ups.com/us/en/help-center/claims-support.page
We are happy to assist with any additional information needed but are unable to file the claim on your behalf!
If you chose USPS first class shipping and your package is lost or tracking has not updated...
Please reach out to your local post office directly. This method is uninsured, therefore we cannot do anything to rectify it on our end. USPS picks up our shipments every day. On occasion, a package does not get into the USPS system and never resurfaces. This is why we highly recommend UPS shipping for all transactions.
If you would like additional insurance on anything, please let us know- we wish we could include it for free! All of these packages include tracking, but no further insurance is provided unless you email us and are billed for the cost separately (it's usually a couple dollars).
Need something in a hurry? Email us at email@example.com and we will find a solution.
We are not responsible for packages that carriers show in their system as delivered. Please direct these specific inquiries to them directly.