Frequently Asked Questions

1. What is the turnaround time for machine embroidery?

Our machine embroidery turnaround time is typically 2-3 weeks upon date of payment - but most times, it is much sooner than that!

 

2. Do you do exchanges?

We don't do exchanges, but we can take returns! Read more about our return policy at our returns page

 

3. How fast will my order ship?

Your happiness is our priority! We ship out orders as quickly as possible! That being said, if you need an order by a certain date, please contact us to inquire about special shipping rates at info@ellifox.com

Please note, if you have a preorder or embroidery item, your order will take longer to process.