Enjoy free shipping on orders over $49! 

Frequently Asked Questions

1. What is the turnaround time for machine embroidery?

Our machine embroidery turnaround time is typically 2-3 weeks upon date of payment - but most times, it is much sooner than that!

2. Do you offer hand embroidery? 

We do! Hand embroidery has a turnaround time of about 12 weeks, but varies by design! 

3. How much does embroidery cost?

We charge $30 an hour for hand embroidered designs. Machine embroidery varies per design and number of sites, but your basic monogram can range anywhere from $12-24 depending on the font and scale desired! For a more accurate quote, please contact info@ellifox.com. 

3. Can you put an item on hold for me?

Unfortunately, our inventory is on a first come, first serve basis. If we are unable to provide you with a size or item you need, we are happy to make recommendations of where to find it!

4. Do you do exchanges?

We don't do exchanges, but we can take returns! Read more about our return policy at our returns page. 

5. Why can't I use my points towards a sale item?

We only allow one discount code to be used per transaction. This means codes obtained from loyalty point cash-outs and sale promo codes must be used exclusively of each other. 

6. How fast will my order ship?

Your happiness is our priority! We ship out orders as quickly as possible, often times the same day they are placed. That being said, if you need an order by a certain date, please check the priority shipping option at checkout or contact us to inquire about special shipping rates! Please note, if you have a preorder or embroidery item, your order will take longer to process. 

If you have any questions or concerns about an order placed with us, please contact info@ellifox.com