Frequently Asked Questions

1. What is the turnaround time for machine embroidery?

Our machine embroidery turnaround time is typically 2-3 weeks upon date of payment - but most times, it is much sooner than that!

 

2. Do you do exchanges?

We don't do exchanges, but we can take returns! Read more about our return policy at our returns page

 

 

3. How fast will my order ship, and you offer free shipping?

Your happiness is our priority! We ship out orders as quickly as possible! Sale items may take up to 3 weeks to ship, please be mindful of this when placing orders. We do aim to get all orders shipped within a week, that being said, if you need an order by a certain date, please contact us to inquire about special shipping rates at info@ellifox.com. Once a package has been turned over to the shipping carrier (USPS, UPS, FedEx, DHL, etc.) the timeline of you receiving your order is completely out of our control. We will not accept returns or refund items due to shipping delays caused by the carrier. Please note free shipping applies to full priced merchandise only. 

Please note, if you have a preorder or embroidery item, your order will take longer to process.