Returns, Rewards & Route

 Return Policy 

If you don't like store credit, good news - neither do we! For online orders- if an article of clothing or a pair of shoes doesn’t work, you are welcome to ship it back to us for a refund.  All items must be returned in their original packaging with tags still attached in new condition (cannot be worn or washed) and must be received back in our store no later than 15 days from date of purchase.
For in-store purchases, returns must be made no later than ten days from date of purchase. 
We like to make the returns process easy, so we offer the ability to create your own return shipping label through our returns portal below. Please have your order number ready before beginning the returns process.
Please note: all returns are subject to an $8 refund deduction to cover the purchase of your label.
 

What We Accept Back

Any full priced shoe or clothing item that complies with our return conditions (see above).

What We Do Not Accept Back
  • Sale merchandise. This includes: anything not sold at full price or where a discount code is used (deal of the day/flash sale, Black Friday sales, warehouse sales, loyalty points). 
  • Accessories and gift items. This includes: books, stuffed animals, toys, jewelry, dolls, and any sort of non-clothing item.
  • Bogg bags. 
  • Doona/Veer/Trike/and any gear pertaining to. 
  • Custom or embroidered goods. This includes any monogrammed item; clothing and accessories alike.  Custom items also include our curated boxes.
  • Preorders. Preorders are ineligible to be returned or exchanged. If you are unsure about sizing or fit, we recommend waiting until the product is in our hands!
  • Special Orders. This includes: pop up orders (ie. leMel jewelry, Jennifer Ashley watercolor prints), TBBC special orders, or any circumstance in which we must order product that is not already in our inventory to complete your order. 
 
Did you know that we are one of the only children's boutiques that offers refunds?!  But since we do, we have to stand firm by our policy and cannot divergeIf items are received after that 15 day period, we will contact you to arrange shipment back and will need to charge for return shipping. 
 

Price Adjustments

Due to the nature of the seasonality of our merchandise, we cannot make price adjustments after five days.

Rewards Program

We have one of the easiest programs in the business!  Earn one point per every dollar spent on regular priced items and cash them in at any time towards your regular priced purchase.  Points are good for six months and you can also earn more by referring friends and family!  

As of 2/5/2022, we have modified our loyalty program so that all items in our storefront or online are eligible for point redemption. Please note, points will continue to expire after 6 months of inactivity! We reserve the right to modify the rules at any time and that orders placed using points are still final sale!  

Route Package Protection Program

What is Route?
Losing a package in the mail is frustrating. Not being able to replace it is even worse. So we’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience.
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise, as well as track your orders - either through Route's app or via web. 
Having Route ensures that if your package doesn't arrive or is stolen, you will either be reimbursed or your order will be replaced. You do have the option to opt out of Route but we highly recommend including it with your purchase. See below for an example of how it will appear in your cart. 
For more information about Route, click here.
What happens if I don't select Route?
Not selecting Route means your package will be shipped UNINSURED. We ship all orders via UPS ground (address permitting). Should your order be lost in transit, damaged or stolen, you will need to file a claim with UPS directly which you can do so here. We are unable to provide assistance with claims or file them on your behalf, nor are we able to replace or refund you for your order. 
We appreciate your compliance with our policies and thank you for shopping small! 

IN-STORE PICKUP 

If you didn't already know, Ellifox has a brick and mortar shop in Charleston, SC! If you're local to the area, we do offer in-store pickup. You can go this route by using code "PICKUP" at checkout.

Please note: all "BIGS" (our women's line) is ONLINE EXCLUSIVE and CANNOT be picked up in-store. All pickup orders are typically ready for pickup within 1-2 days of being placed, but we ask that you wait to receive email confirmation from our fulfillment team that your order is ready. 

Coming into town and want to do pick up? Our pickup code is only valid for customers within a certain distance of our shop so if you have trouble.